Thank you for choosing to use skosmetics.com and our services. We will referee to as “Services”.
We are committed to protecting copyrights and we commit ourselves to fully respect these rights.
All content included, made available or posted through any of our services, such as but not limited to: any text, graphics, logos, images, audio clips, digital downloads, aggregated data and / or software are our property, or our contractors, and are protected by the copyright law of the Republic of Albania, the laws where it operates or exercises SKosmetics activity and international copyright law. If during the use of our services note that any copyright is violated, please do not hesitate to contact us through the contact details published on our web site.
Our trademark is protected by law. No physical or legal person, during their trading activities, can use any sign that is substantially identical or similar to our trademark. Unauthorized use of a trademark is considered a violation of property rights over a registered trademark.
Content of others
In our services a part of the content comes from users, publishers, and third parties. Although we try to review content from time to time, we do not do this for all sites, and as a result we cannot and do not want to take responsibility for any content that comes from others through our services.
You agree to communicate with us electronically, via e-mail, texts, notices, messages or through other services. You can save copies of these communications for your needs. You agree that all agreements, notices, disclosures, and other communications we offer to you electronically are valid and complete and are equivalent to written communications.
If you open an account with us, you can access all of our services, but you are responsible for maintaining your account and password confidentiality and agree to accept responsibility for all activities that are made under your account and password. To purchase products through skosmetics.com you must be a registered user. If you do not have an account, please register.
Modification of services
We reserve the right at any time and without prior notice to modify, correct, limit or terminate temporarily or ultimately any of the services or parts of these services, or part of the functions of these services, including any applications launched. In addition, we reserve the right to introduce or introduce features or new applications to improve our services.
We try to be as accurate as possible in the information we present, however, we cannot guarantee that descriptions of products or other product content on our websites including skosmetics.com are accurate, complete, current, or error-free. If a product purchased by you essentially differs from the product listed on the skosmetics.com website, you have the option to return the product.
Buying a product
You can buy the products listed on our website by choosing the item you want to buy and shipped to the basket (by clicking the “Add to basket” button). Once you have finished selecting items, the value of your order (order) and the number of items ordered is displayed. Then proceed with the purchase process, following the steps below. Once you complete the process, you will receive an email confirming that your order has been successfully received.
We urge you to make sure that your information is accurate, up-to-date, complete, and complete before making any purchase order or transaction. We are not responsible for any loss that may be due to inaccurate or incomplete information.
We advise you to make sure that you have enough funds in your bank account before you process your purchase transaction, have enough credit limit on your transaction processing credit, or have enough cash payments.
To avoid any damage from the wrong order we ask you to make sure that you are not making a wrong order before purchasing the transaction. Errors in order processing are your responsibility and we cannot take any responsibility.
All items purchased at Us are delivered through a delivery contract. This means that the risk of loss or damage to items will pass to you immediately after handing over to us.
Returns and Refunds
Items that essentially do not match the specifications, design, description of the ordered product, you have the right to return, replace, or reimburse for them until we have warned you in advance. The item that you return is considered accepted by us only when the item is delivered to our special center for returned items.
Rejection or cancellation of a transaction
SKosmetics reserves the right at any time, under its free will, to refuse or cancel an online transaction for whatever reason. Some situations that may result in an online transaction being rejected or revoked include allegations of fraud with credit or debit card when there is reason to believe that the online transaction is unauthorized, violates any law, rule or regulation. SKosmetics can at any time request verification or additional information about any online transaction.
Taxes and Customs Charges
The price of the products listed on our website includes customs and VAT, however, before processing the order, please read the order details carefully. In cases where no other customs duties or charges or other charges imposed by law are included in the price of the product then you are obliged that besides the buyer price of the product you will pay all other taxes and charges (applicable to external purchases).
Customer Care is of particular importance to us. If you need assistance or assistance in processing any transaction, tracking your order, or other, you have the option to connect directly to us.
Filling-Changes in conditions
We continuously improve existing services and offer new services. This means we can add new functionalities, products or services, or stop them. We can take any action at any time and we may not be able to let you know in advance
We hope you will always use our services forever; however, you can terminate the relationship by deleting your account.
At the same time, we can conclude our contract at any time, for whatever reason, without prior notice. This means that we can put additional restrictions on your use of services, or do not offer our services. For example. We may deactivate your account because of not using the service for a long time.
DISCLAIMER AND APPLICABLE LAW
Any dispute, disagreement, or claim arising out of or in connection with these Terms, including the violation, termination or non-validity of these Terms, shall be settled by arbitration within the American Chamber of Commerce in Albania, in accordance with Applicable Laws of the Republic of Albania.
We ensure 100% customer satisfaction for your purchase and our policy is that you can return your order with 7 days of purchase and meet the requirements below:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we kindly ask for a receipt or proof of purchase.
Once your return is received we’ll send you an email to notify you that we have received your returned item. If applicable, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you still need help locating the refund please email us at [email protected] or message us using the Facebook messenger feature on our site.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If you qualify to return your product, send us an email at [email protected] and we will email you the return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 60 Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Payment method information
Sara Karaj as SKosmetics owner accepts the following methods of payment
Cash on delivery
Upon payment, customers enter their credit card details into a protected electronic bank system,
Purchases can be made using Visa, Mastercard, American Express and Post-pay cards.
All transactions are processed via a secure server, guaranteeing the maximum data protection to SKosmetics customers.
SKosmetics Customer Service operators are not authorized, in any way, to request or accept credit card numbers and/or details.
When paying via PayPal, customers can pay directly through their PayPal account or by using the card payment system supplied by PayPal.
For further information, please visit www.paypal.com.
All financial information such as credit card number, expiration date, etc., are directly managed by the bank which guarantees the security of online transactions.
Sara Karaj (SKosmetics) owner is not aware of the details of the credit card and is not therefore able to store them or retain them in any way.
Shipping and Fees
SKosmetics owned by “Sara Karaj” ships its products in Albania & Kosovo and over 190 other countries.
Because of International Laws regulating Commerce and Trade of imports and exports, ALL “Sara Karaj” as owner of SKosmetics, goods are shipped out Tirana- (Albania) WITH AN OFFICIAL INVOICE declaring the exact amount of the merchandise purchased in LEK.
Here following the list to check your shipping costs:
|Shipping cost||250 all|
|Courier||Courier Albanian Courier (AC)|
|Estimated Delivery:||1 – 3 working days*|
|Other cities in Albania||Cost|
|Shipping cost||350 all|
|Courier||Courier Albanian Courier (AC)|
|Estimated Delivery:||2 – 5 working days*|
|Shipping cost||1.000 ALL|
|Import taxes||The payment of the import taxes is the sole responsibility of the Customer|
|Courier||TNT Express shipping|
|Estimated Delivery:||5 – 9 working days*|
How will I know my order was confirmed and will be shipped?
You will receive a email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped. Please note international orders will not receive tracking information.
Do you ship internationally?
Yes! We ship to over 190 countries. Please continue to checkout to see if we ship to your country.
Additional international shipping info
Please note items shipped outside the Albania may be subject to import duties, taxes and/or charges, which are not included in the total cost of order, nor will they be covered or reimbursed by Skosmetics
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from the post to the local carrier in your country or air and ground transportation strikes or delays.
Click here to check the details of shipments.
Is Albania your shipping country? Please, purchase on our
RULES AND RESTRICTIONS FOR SHIPMENTS
Orders are shipped only on working days. The working days go from Monday to Friday, excluding national holidays in Albania.
* The shipping of the orders with flower power products requiring the application of the flowers might take a longer time, as the flowers are applied manually.